I asked to speak to her manager who did come and talk to me made me feel like I was being a crook she told me I had to prove I didn't owe the money to the unauthorized entity that took it. I told her I didn't know how to fix this that is why I came in for help. I had an unauthorized deduction taken from my checking account to the tune of 758.02, I went to try and straightened this out and was treated first off by the Clerk very rudely and disrespectful she treated me like I was an idiot when I came in to get help to straightened this out. There has been another instance the finale draw was this past week. (Unfortunately not realizing old national directed my mortgage payment elsewhere) I got defensive with my mortgage company only to discover that it was another mistake by old national so I had to go back and fix this!!They directed my payment to the wrong company. Thinking all was right in the world I get a call from my mortgage company a week later asking where their payment was, I knew the money was gone from my account, so I thought I did pay it. Double checking that I hit all the correct buttons and had the correct amount to send and that the accounts were accurate (being cautious because of past experience) I felt confident to push send. So thinking to not use automatic payment again I just paid it another time through straight Bill pay online through Old nationals Website. Has anyone had a problem with the Bill Pay at Old National? I canceled one of my Mortgage payments, that was set up for auto pay, because I sent it in earlier than scheduled I know I canceled it but somehow Old National sent a second payment of course I didn't have the extra mortgage payment to spend so that caused a serious of fees and problems which of course I had to pay for at 38 dollars a pop, then they told me I had to prove to them that it actually came out of my account by faxing to my Mortgage Company information and brining in proof to Old National that I did have it paid twice by showing them my mortgage payment log, and that it came from my account so I had to fax proof to my Mortgage Company that it did come out of my own account twice and I of course because of timing, to fix this problem had to be processed and approved and it happened to be during a holiday weekend and it took about two and ½ weeks to get it straight. Of course I canceled that account immediately with the remaining checking in place I found I am charged a fee not having at least 750 dollars in the account monthly. Of course that incurred fees and charges to cover those expenses. I didn't even know this so when I received my checks in the mail and began using them following my ledger I was quite surprised to discover I had been writing checks from some random account they set me up with that I was unaware of so I didn't have funds to cover the funds. I don't know why and don't recall authorizing it but when they bought my account they set me up with two checking accounts. My account was sold to Old National from BOA.
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